Question 1

What is NUTRATEIN and what makes your supplements unique?

Accepted Answer

NUTRATEIN is an authentic Indian sports nutrition brand established in 2024. Founded by Adnan Kazi, our mission is to eradicate amino-spiking, hidden proprietary blends, and low-grade fillers in the sports supplement industry. We provide 100% transparent label disclosures, premium micro-filtered whey proteins, micronized creatines, and scientifically dosed pre-workouts manufactured in GMP-certified, FSSAI-compliant facilities.

Question 2

Where are NUTRATEIN products manufactured?

Accepted Answer

All NUTRATEIN supplements are formulated and blended in GMP-certified, ISO-accredited pharmaceutical-grade facilities in India using pure raw ingredients imported from reputable dairy cooperatives in the USA and Europe. Our corporate headquarters are located in Kon Gaon, Kalyan West, Mumbai, Maharashtra 421311.

Question 3

How do I choose the right protein powder for my fitness goals?

Accepted Answer

For lean muscle building, muscle recovery, and everyday athletic performance, our Nitrotein Performance Whey Protein delivers 27g of pure protein per serving with optimal digestive enzymes. For advanced cutting phases and metabolism support, ShredTein Advanced Lean Matrix combines 30g pure whey with Garcinia Cambogia and CLA. If your goal is clean caloric surplus and size, our Mass Gainer formula provides calorie-dense complex carbohydrates and proteins.

Question 4

How and when should I take CreaCore Creatine Monohydrate?

Accepted Answer

Mix 1 scoop (5g) of CreaCore 100% Micronized Creatine with 250ml of cold water, fruit juice, or your post-workout protein shake. A 5–7 day loading phase (20g split across 4 daily servings) is optional; taking 5g consistently every day at any convenient time (ideally post-workout) will fully saturate muscle creatine reserves within 3–4 weeks.

Question 5

Do NUTRATEIN products cause bloating or digestive discomfort?

Accepted Answer

No. Our whey protein formulations are micro-filtered to significantly reduce excess lactose and carbohydrates. Additionally, we fortify our blends with broad-spectrum digestive enzymes (such as protease, lactase, and papain) to maximize gastric comfort, ensure zero bloating, and optimize amino acid bioavailability.

Question 6

How do I track my order once placed?

Accepted Answer

Once your order is processed, an automated SMS and email containing your courier tracking number and real-time live tracking link (Shiprocket / Bluedart / Delhivery) will be sent to your registered contact details. You can also view live delivery status anytime by visiting our 'Orders' page under your profile account.

Question 7

Can I cancel or modify my order after placing it?

Accepted Answer

Yes. You can cancel or request shipping address modifications within our 24-hour processing window prior to dispatch. Simply WhatsApp our customer care desk at +91 877 906 0033 or email nutratein@gmail.com with your Order ID. Once a parcel has been handed over to the courier partner, cancellation is no longer possible and the standard 7-day return policy applies.

Question 8

What payment methods are supported on NUTRATEIN?

Accepted Answer

We accept all major secure payment methods across India via PCI-DSS Level 1 certified gateways: UPI (Google Pay, PhonePe, Paytm, BHIM), Net Banking across 50+ Indian banks, Visa, MasterCard, and RuPay debit & credit cards, and Cash on Delivery (COD) for serviceable pin codes.

Question 9

My account was debited but the order was not confirmed. What should I do?

Accepted Answer

Payment gateway communication drop-offs can occasionally happen if a banking session times out. If your account was debited without an order confirmation email, rest assured that uncaptured funds are automatically reversed by the banking system within 24–48 hours. If you need immediate verification, forward your payment screenshot and UTR number to nutratein@gmail.com or WhatsApp +91 877 906 0033.

Question 10

What are the shipping charges and delivery timelines?

Accepted Answer

We offer FREE Express Shipping on all prepaid and COD orders exceeding ₹999. For orders below ₹999, a nominal flat shipping fee of ₹49 is applied. Metro cities (Mumbai, Delhi-NCR, Bengaluru, Pune, Hyderabad, Chennai, Kolkata) typically receive deliveries within 2–4 business days. Rest of India and regional destinations are delivered within 3–7 business days.

Question 11

Do you ship to my pin code?

Accepted Answer

Yes. We deliver to over 27,000+ pin codes across all 28 Indian States and 8 Union Territories through our national logistics network. You can verify pin code serviceability directly on any product page prior to adding items to your cart.

Question 12

What is NUTRATEIN's return policy?

Accepted Answer

We offer a 7-day Return and Replacement guarantee from the delivery date for items that arrive damaged, defective, expired, or incorrect. Because dietary supplements are consumable health goods, returned products must be completely unopened with the original tamper-evident outer seal, neck band, and barcode intact.

Question 13

How long does it take to receive a refund?

Accepted Answer

Once an authorized return arrives at our fulfillment hub and passes quality inspection (usually within 48 hours), your refund is initiated immediately: UPI refunds credit within 3–5 business days, debit/credit cards take 5–7 business days, and COD orders are refunded directly to your verified bank account via NEFT/IMPS.

Question 14

Do I need an account to place an order?

Accepted Answer

No. Guest checkout is fully supported. However, creating a free NUTRATEIN account lets you track shipment milestones, view order history, save addresses for 1-click checkout, earn loyalty perks, and receive personalized supplement stacks.

Question 15

How do I reset my password?

Accepted Answer

Click on 'Sign In' at the top of our store, then select 'Forgot Password?'. Enter your registered email address and we will immediately email you a secure, time-limited password reset link.

Question 16

How do I verify the authenticity of my NUTRATEIN tub?

Accepted Answer

Every authentic NUTRATEIN tub comes equipped with a unique, tamper-evident security holographic seal and a scratch-off QR code on the container cap. You can scratch the code and scan it with your smartphone camera or enter the batch code on our dedicated 'Verify Authenticity' portal (/verify-authenticity) to view laboratory verification details.

Question 17

What is amino spiking and why does NUTRATEIN strictly prohibit it?

Accepted Answer

Amino spiking (or protein spiking) is an unethical practice where low-cost non-protein amino acids like glycine or taurine are added to supplement powders to artificially inflate Kjeldahl nitrogen test readings. NUTRATEIN strictly tests every batch via third-party NABL-accredited laboratories to verify that 100% of our protein content originates from authentic, intact whey proteins.

Question 18

How do I get in touch with NUTRATEIN Customer Support?

Accepted Answer

Our dedicated customer support desk is available Monday through Saturday from 9:00 AM to 6:00 PM IST. You can reach us via WhatsApp at +91 877 906 0033, by phone at +91 877 906 0033, or by email at nutratein@gmail.com. We typically respond within 2 to 4 business hours.

Frequently Asked Questions

What is NUTRATEIN and what makes your supplements unique?

Where are NUTRATEIN products manufactured?

How do I choose the right protein powder for my fitness goals?

How and when should I take CreaCore Creatine Monohydrate?

Do NUTRATEIN products cause bloating or digestive discomfort?

How do I track my order once placed?

Can I cancel or modify my order after placing it?

What payment methods are supported on NUTRATEIN?

My account was debited but the order was not confirmed. What should I do?

What are the shipping charges and delivery timelines?

Do you ship to my pin code?

What is NUTRATEIN's return policy?

How long does it take to receive a refund?

Do I need an account to place an order?

How do I reset my password?

How do I verify the authenticity of my NUTRATEIN tub?

What is amino spiking and why does NUTRATEIN strictly prohibit it?

How do I get in touch with NUTRATEIN Customer Support?

Still have questions?

Frequently Asked Questions

What is NUTRATEIN and what makes your supplements unique?

Where are NUTRATEIN products manufactured?

How do I choose the right protein powder for my fitness goals?

How and when should I take CreaCore Creatine Monohydrate?

Do NUTRATEIN products cause bloating or digestive discomfort?

How do I track my order once placed?

Can I cancel or modify my order after placing it?

What payment methods are supported on NUTRATEIN?

My account was debited but the order was not confirmed. What should I do?

What are the shipping charges and delivery timelines?

Do you ship to my pin code?

What is NUTRATEIN's return policy?

How long does it take to receive a refund?

Do I need an account to place an order?

How do I reset my password?

How do I verify the authenticity of my NUTRATEIN tub?

What is amino spiking and why does NUTRATEIN strictly prohibit it?

How do I get in touch with NUTRATEIN Customer Support?

Still have questions?