Shipping & Delivery Policy

1. Order Processing Time All orders placed on **NUTRA TEIN** (nutratein.in) are processed with maximum speed: - **Same-Day Dispatch**: Orders placed before **1:00 PM IST** on business days (Monday through Saturday) are processed and dispatched the same day. - **Next-Day Dispatch**: Orders placed after 1:00 PM IST, on Sundays, or on national holidays are dispatched on the next business day.

2. Shipping Charges - **Free Express Shipping**: All orders with a cart subtotal of **₹999 or higher** qualify for 100% Free Express Delivery across India. - **Standard Shipping Fee**: For orders below ₹999, a nominal flat shipping fee of **₹49** is applied at checkout to cover regional courier freight. - **Cash on Delivery (COD)**: A nominal collection convenience fee of ₹40 applies on Pay-on-Delivery orders to offset courier cash handling fees.

3. Delivery Locations We provide reliable nationwide shipping covering **over 19,000 postal pincodes** across all Indian states and Union territories through premier logistics partners (BlueDart, Delhivery, ExpressBees, DTDC, and India Post Speed Post).

4. Estimated Delivery Time Delivery timelines depend on your geographic zone: - **Metro Cities** (Mumbai, Delhi-NCR, Bengaluru, Hyderabad, Chennai, Kolkata, Pune): **2 to 4 business days**. - **Tier-2 & Tier-3 Cities**: **3 to 6 business days**. - **Remote, J&K, and North-Eastern States**: **5 to 8 business days**.

5. Order Tracking Information The moment your parcel is scanned by our logistics carrier: - You receive an automated SMS and email containing your **Air Waybill (AWB) number** and a direct tracking link. - You can monitor live tracking milestones anytime on our website at **nutratein.in/track**.

6. Delayed Delivery Conditions While over 95% of orders arrive on or before the estimated date, occasional delays may arise due to: - Adverse weather conditions, regional floods, or natural events. - Local logistics disruptions, festive peak-season courier congestion, or statutory transport checkpoints. - In the event of an extended delay, our support team actively escalates with the carrier to expedite delivery.

7. Incorrect Delivery Address Conditions - If you notice an error in your shipping address after placing an order, contact customer support immediately before courier dispatch. - Once a parcel has left our facility, address modifications depend on carrier routing and may incur delivery rescheduling delays.

8. Undelivered or Failed Delivery Situations - Our courier partners make up to **3 consecutive delivery attempts** before marking a package as Undelivered / Return to Origin (RTO). - The delivery executive will contact the mobile number provided at checkout. - If a parcel returns to us due to an incorrect address or customer unavailability, our support team will contact you to arrange reshipment.

9. Damaged Package Reporting - If the outer shipping box appears severely crushed, torn, wet, or tampered with at the time of delivery, please refuse delivery from the courier agent. - If you discover internal product damage after opening, take clear photographs and contact us within **48 hours** at nutratein@gmail.com or via WhatsApp at **+91 877 906 0033**.

10. Customer Support Contact - **Email**: nutratein@gmail.com - **Phone / WhatsApp**: +91 877 906 0033 - **Hours**: Monday to Saturday, 9:00 AM – 6:00 PM IST - **Track Your Order**: [nutratein.in/track](/track)