Privacy Policy

1. Introduction Welcome to **NUTRA TEIN** (nutratein.in). We are dedicated to safeguarding your personal data and respecting your individual privacy rights. This Privacy Policy details how we collect, store, utilize, and protect your information when you browse our catalog, register an account, or order sports nutrition supplements across India.

2. Information Collected from Customers We collect only the personal information genuinely necessary to provide our products and services: - **Contact Details**: Full name, mobile phone number, and email address. - **Delivery Addresses**: Complete street address, landmark, city, state, and postal pincode. - **Account Credentials**: Email and cryptographically hashed passwords (using industry-standard salted bcrypt). - **Communication Records**: Inquiries submitted through our contact forms, customer support emails, or WhatsApp helpline.

3. Information Collected During Registration and Checkout During account creation or when placing an order as a guest or registered customer: - Name, contact telephone, and verified email address for delivery notifications. - Precise shipping and billing addresses for tax compliance and courier dispatch. - Device parameters: IP address, browser user-agent, and session identifiers for fraud prevention and account security.

4. How Customer Information is Used Your information is processed strictly for verified e-commerce and operational purposes: - Order fulfillment, dispatch coordination, invoice generation, and real-time courier tracking updates. - Transactional communications, such as order confirmation emails, OTP verification, and shipping alerts. - Dedicated customer support and grievance resolution. - Compliance with applicable Indian statutory laws, including GST accounting regulations. - Platform security and fraud prevention (preventing unauthorized account access and fake orders).

5. Order and Payment-Related Information We partner with RBI-authorized payment aggregators (including **Razorpay**) to handle electronic payments: - **Card Security**: All debit and credit card numbers are entered directly into the PCI-DSS compliant payment gateway iframe. **NUTRA TEIN never views, logs, or stores full card numbers, CVVs, or card expiry dates on our servers.** - **UPI & Net Banking**: We store transaction reference numbers (UTR IDs) solely for order payment reconciliation. - **Cash on Delivery (COD)**: Payment is collected directly by our courier partners upon verified physical delivery.

6. Cookies and Website Functionality We use cookies and browser storage strictly to ensure reliable website functionality: - **Essential Session Cookies**: `authjs.session-token` via NextAuth for maintaining secure customer and admin logins. - **Shopping Cart Storage**: `nutratein_cart` stored locally in your browser to preserve selected supplements across page refreshes. - **Preference Cookies**: Storing dark/light mode preference and your response to our cookie consent banner. - You can disable non-essential cookies through your browser settings, though strictly necessary cookies are required to log in and checkout.

7. Third-Party Services and Integrations We share minimal necessary data strictly with trusted, vetted operational partners: - **Logistics & Courier Partners** (e.g., BlueDart, Delhivery, ExpressBees, DTDC): Name, phone number, and delivery address to fulfill physical shipment. - **Email Infrastructure** (Hostinger SMTP / Gmail): Email address for transactional dispatch and password recovery notifications. - **Payment Gateway** (Razorpay): Order amount and customer identifiers for payment authorization. - We never sell, rent, monetize, or trade your personal data to third-party marketers or advertisers.

8. Data Retention We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy: - Order and tax invoice records are retained for statutory periods required under Indian tax and commercial laws. - Inactive customer accounts and non-essential logs are pruned according to our data hygiene schedules. - You may request permanent deletion of your customer account at any time.

9. Customer Privacy Rights Under applicable Indian data protection principles, you possess the following rights: - **Right to Access**: View the personal profile details and order records stored in your account. - **Right to Rectification**: Correct or update inaccurate contact and address details via your Account Settings. - **Right to Erasure**: Request complete deletion of your account and personal profile data by emailing our support desk.

10. Contact Information for Privacy-Related Questions For any privacy inquiries, grievance redressal, or data erasure requests: - **Brand**: NUTRA TEIN (nutratein.in) - **Data Protection Inquiries**: nutratein@gmail.com - **Phone / WhatsApp**: +91 877 906 0033 (Mon–Sat, 9:00 AM – 6:00 PM IST) - **Headquarters**: Kon Gaon, Kalyan West, Mumbai, Maharashtra 421311, India

11. Policy Update Date This Privacy Policy was last reviewed and updated on **November 2, 2026**. Any future updates will be posted here with an updated revision date.